Title: UX/UI Designer
Location: Englewood, CO (onsite)
Job Type: C2H
Job Description
Bachelor's degree in UX/UI Design, Interaction Design, Computer Science, Information Technology, or a related field.
5+ years of experience in UX/UI design and development, with a strong focus on designing and developing solutions for call centers and customer-facing tools.
Proven experience working with AWS Connect, including developing contact flows, IVR systems, and integrating with third-party applications.
Hands-on experience with AWS services such as AWS Lambda, Amazon Lex, Amazon Polly, and Amazon CloudWatch.
We are looking for a talented Senior UX/UI Designer/Developer with expertise in AWS Connect to join our IT team. In this hybrid role, you will be responsible for designing, developing, and implementing seamless, user-centered solutions for call center operations and customer-facing tools. You will leverage your deep knowledge of AWS Connect to create high-quality experiences for both agents and customers, optimizing customer journeys and streamlining agent workflows. The ideal candidate will have strong experience in both UX/UI design and development, as well as hands-on expertise in AWS Connect and related technologies.
Key Responsibilities:
UX/UI Design for Call Centers & Customer Tools:
AWS Connect Solution Design & Development:
Collaboration & Cross-Functional Leadership:
Testing, Prototyping & Validation:
Performance Monitoring & Optimization:
Skills & Competencies:
...We are hiring for an Accounting Specialist/Bookkeeper to assist us in maintaining company financials. The responsibilties require reconciling accounts, posting, and maintaining the general ledger, as well as accounts payable and receivables. Responsibilities...
...subsidiary of NetJets, we are part of the world's largest private aviation infrastructure, with unrivaled resources and operational... ...Executive Jet Management is seeking qualified candidates for a Pilot in Command (PIC) position on a Challenger 650, operating under...
...For more than 14 years , SynergisticIT has been helping aspiring developers like you excel in the tech industry. We focus on equipping you... ...aptitudeKnowledge of Statistics, Gen AI, LLM, Sagemaker, Python, Computer Vision, data visualization toolsCandidates lacking technical...
...operates 12-hour shifts from 7 a.m. to 7 p.m. and 7 p.m. to 7 a.m., with 9 hours of ML support from 12 p.m. to 9 p.m. They use the EPIC EMR system and handle an annual patient volume of 12,500. Site #2 provides 24-hour solo MD coverage starting at 8 a.m., uses the Meditech...
Feeling stuck? Put your career in motion with a great, new opportunity. Join the Kelly team as a Supervisor (Pick/Pack) to work at Johnson and Johnson Vision in Jacksonville, FL (Deerwood/Baymeadows area). Were here every step of the way to help you and your career be...