Principal Applied Scientist, Customer Engagement Service - Science (Santa Clara) Job at Amazon, Santa Clara, CA

c3NBWmZBbUNZYTFuRE10OHBFV2FmUkNt
  • Amazon
  • Santa Clara, CA

Job Description

Principal Applied Scientist, Customer Engagement Service - Science

Job ID: 2999772 | Amazon.com Services LLC

We are seeking a Principal Applied Scientist to lead Amazon Customer Service's (ACS) text-based AI initiatives. In this role, you will spearhead the development of our large language model foundations and agentic AI solutions for customer service automation. You will architect scalable chatbot solutions that deliver exceptional customer experiences across multiple channels, languages, and business verticals while optimizing AI-powered tools for Amazon Associates.

Key job responsibilities
• Lead the development of CS large language model foundations with focus on model performance, latency optimization, and scalability
• Design and implement agentic AI architectures that seamlessly integrate automated chatbots with Associate tooling
• Drive optimization strategies including model quantization, parallelization, and caching to balance performance and latency
• Architect multi-lingual, multi-channel solutions spanning chat, email, and other text-based interfaces
• Partner with AGI and Bedrock teams to effectively leverage and optimize LLM infrastructure
• Guide technical strategy for transforming both customer experience and Associate operations through generative AI

About the team
ACS supports core customer segments including Stores, Digital, Devices, Video, Music, Amazon Business, and delivery operations. As a technical leader for conversational AI, you will shape innovations in customer service automation with visibility at the S-Team level.

BASIC QUALIFICATIONS

• Master's degree in Computer Science, Machine Learning, or related field
• 10+ years of experience in natural language processing and machine learning
• Proven expertise in LLM optimization and inference techniques
• Strong background in model performance optimization and distributed systems
• Experience building production-scale chatbot or conversational AI systems
• Excellent communication and collaboration skills
• Track record of leading complex technical initiatives

PREFERRED QUALIFICATIONS

• Ph.D. in related field
• Experience with model quantization, parallelization, and caching techniques
• Background in agentic AI or autonomous systems
• Expertise in multi-lingual NLP systems
• Experience with enterprise-scale LLM deployments

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $179,000/year in our lowest geographic market up to $309,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Based on your recent activity, you may be interested in:

Posted: March 26, 2025 (Updated 2 months ago)

Posted: April 17, 2025 (Updated about 1 month ago)

Posted: November 12, 2024 (Updated 29 days ago)

Location: ES, Community of Madrid, Madrid

Posted: October 3, 2024 (Updated 8 days ago)

Posted: April 4, 2025 (Updated 20 days ago)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

#J-18808-Ljbffr

Job Tags

Full time, Local area,

Similar Jobs

Wilson Elser

Legal Nurse Consultant (Part-Time) Job at Wilson Elser

 ...nations largest firms. We are committed to providing exceptional legal service with integrity, professionalism, and respect for our...  ...White Plains office is currently seeking a part-time Legal Nurse Consultant to support our attorneys with complex medical and legal... 

Ready To Empower

Volunteer Board Member Job at Ready To Empower

 ...kind donations, campaigns and event tickets).Time CommitmentServe a two-year term, renewable upon approval. Attend three 90-minute board meetings annually.Length of term:two years, which may be renewed, pending approval of the board.ExpectationsActively participate... 

HonorVet Technologies

Travel Nurse RN - PCU - Progressive Care Unit Job at HonorVet Technologies

 ...a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Burlington, North...  ....apos -society.org+7 Collaborate with remote monitoring teams and intervene on alerts...  ...unmatched expertise in placing top-tier healthcare professionalsRNs, LPNs/LVNs, CNAs/CMAs,... 

BLOC Ministries

Residential House Parents Job at BLOC Ministries

 ...where we have after school programs, sports performance center, houses for women in sex trafficking, men and women transitional homes,...  ...members of our team, the Redeemed Homestead live in House Parents will play a key role in the daily operations of our facility, ensuring... 

Yex-go

Virtual Data Analyst / Entry level (Remote) Job at Yex-go

 ...insights, and communicating findings to stakeholders. This is an entry-level position that offers the opportunity to work remotely and make...  ...related field such as Mathematics, Statistics, Economics, or Computer Science Strong analytical and problem-solving skills...