Overnight Front Desk Agent Job at MCR Hotels, Fort Worth, TX

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  • MCR Hotels
  • Fort Worth, TX

Job Description

The Overnight Front Desk Agent at American Airlines – The Landing at Skyview 6 is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service and occasional driving.


Responsibilities:

  • Greet guests and complete the check-in process.
  • Input and retrieve information from the computer and PMS system.
  • Confirm guest information, room assignment, code electronic keys.
  • Provide information to guests about hotel amenities & local area.
  • Assist guests with check-out.
  • Ensure rooms and services are correctly accounted for.
  • Demonstrate knowledge of hotel information including room categories, outlet promotions, the local area, and other general product knowledge.
  • Answer and manage phone calls in a timely manner, managing multiple tasks at once.
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
  • Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
  • Receive, retrieve, and relay messages and packages to guests.
  • Complete all pick-up and drop-off runs as assigned.
  • Assist guests with luggage and baggage handling, and familiarize them with the facilities.
  • Other duties as assigned.

Requirements:

  • Must have employment eligibility in the U.S.
  • Minimum High School Diploma or equivalent.
  • Clean valid driver’s license.
  • Must be able to work 10:30pm to 7am, including weekends and holidays.
  • Required to stand for entire duration of shift. Occasional waking, bending stooping, reaching and use of hands to handle objects, tools or controls.
  • Must be able to lift up to 50 lbs. occasionally.
  • One year minimum job-related experience required, preferably within a front desk or customer service role.
  • Ability to prioritize, identify problems, and seek solutions and follow up and follow through with a variety of tasks.
  • Must be able to abide by the company appearance standards and compliance with the designated uniform.

Immediate Benefits:

 

  • American Airlines Credit Union membership eligible
  • Discount Hotel Rooms at MCR hotels
  • Employee Assistance Program
  • Weekly Payroll

Comprehensive health benefits after 30 days

  • Dental insurance
  • Vision insurance
  • Health insurance
  • Health savings account
  • Flexible Spending Account
  • Disability insurance
  • Life insurance
  • Employee Assistance Program

Paid Time off benefits after 90 days

  • Paid Personal Days
  • Paid Sick Days
  • Paid Holidays

Retirement Savings Plans after 6 months

  • 401(k) + match
  • Roth 401(k)

Our Company

  • MCR is the 3rd-largest hotel owner-operator in the United States.
  • Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
  • MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities .
  • MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
  • MCR was named  one of  Fast Company ’s 10 Most Innovative Travel Companies of 2020 .
  • MCR is a three-time recipient of the  Marriott Partnership Circle Award , the highest honor Marriott presents to its owner and franchise partners, and a recipient of the  Hilton Legacy Award for Top Performer .
  • For the TWA Hotel at New York’s JFK Airport, MCR won the  Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) , the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

What we offer/What’s in it for you?

  • Hotel Discounts
  • Weekly Pay
  • Paid Time Off
  • Retirement Options
  • Referral bonuses
  • Career advancement & upward mobility
  • Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

Job Tags

Weekly pay, Holiday work, Full time, Local area, Immediate start, Flexible hours, Shift work, Night shift,

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