Job Description

Level 1–2 Technician (Client-Facing – On-Site)

Location: Central to Gainesville, Athens, and Gwinnett, GA

Type: Full-time | M–F 8am–5pm | Some after-hours/weekends required

We’re a security-first MSP that also provides AI strategy consulting —and we’re looking for a technician who’s as sharp with people as they are with tech. You’ll handle tickets, troubleshoot M365, deal with firewalls, and help our SMB clients stay safe and productive.

We’re looking for a Level 1–2 Technician who thrives on solving problems, learning fast, and being the kind of calm, confident presence that clients trust. In this client-facing role, you’ll handle everything from Microsoft 365 hiccups to basic network issues—and grow into projects, escalations, and mentoring if you're ready.

You’ll work closely with clients and teammates across Gainesville, Athens, and Gwinnett , with occasional on-site visits. This role requires a balance of technical know-how, clear communication, and a security-first mindset.

What You’ll Work On:

• M365, Intune, Conditional Access, AD (on-prem & hybrid)
• Networking, firewalls, wireless configs, VPNs
• LOB apps like QuickBooks/AutoCAD; VoIP basics
• Endpoint alert triage, phishing/MFA troubleshooting
• Client communication, documentation, and occasional project support

What Makes You a Fit:

• You have a security-first mindset — you’d rather do it right than fast
• You’re tenacious — challenges energize you
• You’re curious and coachable — you dive in and keep growing
• You stay calm under pressure — clients trust you
• You’re a clean communicator — you document and explain clearly

Preferred but Not Required

• CompTIA A+/Network+, MS-900, AZ-104, or similar
• Experience at a managed service provider (MSP)
• Familiarity with Microsoft Entra, RMMs, or SASE/SOC platforms
• VoIP experience

We Offer:

• Competitive salary
• 100% employer-paid health insurance
• Matching retirement contribution
• A strong culture of growth in cybersecurity and AI

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