Performs routine clinical and administrative duties in support of assigned area or office. Responsibilities include activating My Chart Accounts, ensuring Telehealth connectivity, performing administrative duties such as scanning, reception, scheduling, data entry, and patient registration. Reviews and documents Social Determinants, provides education/resources, monitors and communicates changes in patient condition, documents patient care, provides discharge instructions and follows up as needed. Recognizes and seeks help in emergent situations. Reviews patient charts to ensure imaging availability and pertinent information. Follows up on reported issues and assists with service recovery. Maintains equipment and medical supplies, including reordering, stocking, cleaning/disinfection per protocol, and troubleshooting. Maintains examination areas. Manages and facilitates all in-basket messages and patient phone calls. Rounds with patients to ensure excellent patient experience. Under supervision, assists with patient assessments and treatments, obtains and documents vital signs, history, medications, allergies, screenings, and other pertinent information. Performs basic diagnostic procedures and specimen collection including phlebotomy, splint application, and procedural tray/room set-up. Requires critical thinking, effective communication, decisive judgment, and ability to work with minimal supervision in a stressful environment. No prior work experience required. Can be graduate of accredited Medical Assistant or EMT program or have six months of patient care experience. Physical requirements include bending, stooping, kneeling, lifting, pushing/pulling, reaching, sitting, standing, walking, and exposure to biohazards and biological hazards. Shift primarily for office workers, not eligible for shift differential.
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