The Lead Generation Specialist is responsible for developing relationships with members of the community and scheduling interested and eligible prospects for first appointments (“a Welcome Visit”), through hosting and attending various types of events. At these events, Lead Generation Specialists will engage Medicare-eligible seniors in the community with the ultimate goal of having those individuals become patients of Oak Street Health, if they’re interested. Lead Generation Specialists will work very closely with their Outreach Director/Outreach Manager, Community Relationship Analyst and Outreach Executive(s) to help drive new patient growth locally in their assigned territory. On a daily basis, Lead Generation Specialists will be the ‘face of OSH’ in their assigned territory and drive valuable local growth for OSH centers. Core Responsibilities include generating high-quality leads by engaging Medicare-eligible seniors through event execution at multiple locations, scheduling first appointments with interested and eligible prospects, maintaining knowledge of internal sales systems such as Salesforce, collaborating with community and outreach teams to drive lead generation, developing strong relationships with prospects, capturing and recording customer information in CRM systems, acting as point of contact for central call center team, resolving concerns and complaints, and other duties as assigned. Requirements include ability to connect and influence community members, comfort with sales goals and results tracking, team player attitude, ability to navigate external barriers, basic computer skills including email and CRM management, sales and/or healthcare experience a plus, reliable transportation, ability to lift 25-45 lbs, occasional work outside standard hours, fluency in Spanish, Polish, Russian or other languages as needed, and US work authorization.
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