Payrate: $25-27/hr
Required Skills & Experience
-Bachelor's Degree required, Master’s Degree in Counseling, Social Work, or mental health-related field preferred.
-Bachelor's Degree from an accredited school with a minimum of 120 college credits, Master's Degree from an accredited school with a minimum of 30 graduate school credits. Transcript or copy of degree(s) required.
-1 year of experience in mental health services, preferably in crisis intervention services, suicide prevention, and intervention.
-Computer skills with various software – Microsoft Products proficient skills required.
-Excellent oral and written communication skills
-Ability to function successfully in an environment requiring immediate response to urgent situations
-Knowledge of and familiarity with local and statewide community resources
-Analytical and problem-solving skills
-Share office space with Crisis Chat and Crisis Counselors.
-Holiday and Evening coverage required. Depending on scheduled shifts.
-Hours are flexible to meet program needs.
Job Description
An employer is looking for a highly skilled Online / Digital Crisis Chat Specialist to join a growing team for a hybrid opportunity in Columbia, Maryland. This role requires 5 weeks of onsite training at their Columbia, Maryland facility. You must live within a commutable distance to Columbia, MD, to be eligible for this role. After the initial training, you are required to go on site 2x/month for in-person feedback and quality assurance coaching sessions. In this role, you will be responsible for providing online emotional support to individuals utilizing Crisis Chat and Text services, includes providing emotional support and resources to all contacts. This also includes online communication via email and chat; no phone work is required in this role. You will receive approximately 48 hours of training related to active listening skills, suicide prevention practices, and utilization of agency resources to match texters with needed information. You will receive 5 weeks of in-person training during the same shift that you’ll be working. This is an on-site position. A high emphasis is placed on quality assurance for this role. For the first 90 days there is little time off available unless for extenuating circumstances, therefore you must be comfortable with the allotted start date and not taking time off in the first 90 days, unless time off was documented prior to an interview and approved, in order to be a good fit for this role and team.
Responsibilities:
-Provide online crisis support to individuals in emotional distress through Crisis Chat and Text.
-Complete an assessment of each chat/text visitor to determine the appropriate means of assistance.
-Complete risk assessment, safety planning, de-escalation, and follow-up with chat visitors.
-Establish good rapport with a wide range of chat/text visitors.
-Supporting suicidal chat/text visitors, including making an assessment and taking appropriate action, as well as tracing IP addresses and coordinating with emergency responders when active rescue is required.
-Familiarity with resources and ability to provide information and referrals to visitors as appropriate.
-Complete thorough documentation for all crisis chat/text. Documentation must be completed in real time.
-Completes 1.5 chats/texts per hour.
-The program will provide daily ongoing monitoring of chats and texts to ensure quality.
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