Job Description

Job Description SummaryField Service Engineer Job Description Job Description Job Description We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. Are you looking for your new career? BD Parata is currently seeking aField Support Engineerin theNorthern California/Bay Area regionalarea. The Field Support Engineer will provide in depth technical and customer support of BD Parata’s suite of pharmacy automation products. In this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments. Key Responsibilities Deliver exceptional customer service and technical problem resolution at client sites Maintain equipment and proactively resolve potential issues to maximize uptime Train customers on operation and maintenance of pharmacy automation systems Respond to service requests within SLA requirements Collaborate with service teams to resolve complex technical issues Assist with new automation installations as needed Document issues and resolutions in Salesforce Field Service Lightning Provide product feedback to drive continuous improvement Work independently with minimal supervision Requirements Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred, plus 3-5 years field service experience (or equivalent combination of education and relevant experience) Strong customer service orientation Proficiency with Windows operating systems and Microsoft Office Knowledge of computer networking, router/switch configuration, and file management Strong mechanical aptitude and ability to use hand tools for complex equipment service Experience with digital multi-meters and electrical testing equipment SQL knowledge a plus Physical Requirements Daily car travel (average 4 hours per day) with occasional air travel Ability to lift/carry up to 50 pounds frequently, 100 pounds occasionally Stand for extended periods (up to 10-12 hours when necessary) We Provide Fleet vehicle Corporate credit card for expenses Company laptop and phone Complete tool kit Comprehensive benefits package At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. Why Join Us? A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place. To learn more about BD visit Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. #earlycareer Required Skills Optional Skills . Primary Work LocationUSA CA - San Diego Bldg A&B Additional Locations Work Shift At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You . Salaryor hourly rateranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed.The salaryor hourly rateoffered to a successful candidate is based on experience, education, skills, andany step rate pay system of the actualwork location, as applicable to the role or position.Salaryor hourly payranges may varyfor Field-based and Remote roles. Salary Range Information $27.80 - $43.20 USD Hourly #J-18808-Ljbffr BD

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