What You’ll Do As a Field Service Engineer [Customer Engineer], you'll serve as Applied’s direct liaison with our customers and quickly solve high-value problems on their behalf. By collaborating closely with our customers onsite to install, maintain, and upgrade Applied Materials equipment, and with our internal teams to improve business processes, you’ll make a significant impact on ensuring peak performance and deliver exceptional service, while becoming an integral part of Applied Materials' diverse and dynamic field team. Role Responsibilities: Install, maintain, and upgrade customer equipment Apply basic diagnostic techniques to assess equipment and address technical issues, with assistance from Senior Field Service Engineers [Customer Engineers] Collaborate with Senior Field Service Engineers [Customer Engineers] and/or the customer to understand roadmaps, process flows, inflection points, requirements, and business challenges Train and mentor junior Field Service Engineers [Customer Engineers] Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems Coordinate and communicate directly with customers Fulfill additional duties, as assigned Minimum Qualifications: Completion of an Associate degree, military technical training, field service experience, or trade certification 4-7 years of work experience in semiconductor industry or other equipment support industry Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics Strong knowledge of hand tools and their appropriate usage, including digital multimeters Effective written and verbal communication skills Basic knowledge of Microsoft Excel, Word, and PowerPoint Possession of a valid driver’s license and the ability to obtain a passport, if travel is requiredAble to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols Physical Requirements: This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields. QualificationsEducation:Associate's Degree (Required), Bachelor's Degree (Required)SkillsCertifications:Languages:Years of Experience:4 - 7 YearsWork Experience:Additional InformationShift:10-Day 8-Hr (United States of America)Travel:Yes, 25% of the TimeRelocation Eligible:NoU.S. Salary Range:$31.00 - $42.35The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
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