Digital Treatment Planning Manager- Full Arch Implants Job at Glidewell Dental, Irvine, CA

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  • Glidewell Dental
  • Irvine, CA

Job Description

Essential Functions :

  • Provides day-to-day management of the Digital Treatment Planning (DTP) team.
  • Establishes metrics, monitors and reports on individual and team production performance.
  • Identifies gaps in skills, training and/or product and proposes solutions, and creates and delivers training.
  • Sets up and continuously monitors and improves workflow processes.
  • Participates in new product development to continuously evolve service levels and product scope.
  • Assists in development of training content for internal and external training.
  • Monitors cases for common/typical issues and propose solutions (e.g. training, FAQ, Knowledge Database).
  • Coaches and mentors team on DTP skills, problem solving, and creative solutions.
  • Builds team knowledge on clinical issues that impact DTP success (pre, during and post-surgery).
  • Advocates for Glidewell DTP at events, study clubs, tradeshows as requested.
  • Interviews, hires, onboard and develops new team members.
  • Develops and implements ‘new DTP team member’ training protocols and processes.
  • Maintains focus on sales and patient safety and sustains quality and service level.
  • Ensures quality of work provided is to the industry standards.
  • Implements rigorous quality control (QC) protocols on all aspects of DTP workflow.
  • Implement and adopts new digital workflows, staying informed about current and emerging technologies to align with the industry trends and customer needs
  • Assess team’s review sessions to ensure quality and customer satisfaction is met.
  • Monitors and reports on case backlog and case rejection volume and reasons, and implements solutions.
  • Serves as a liaison between Customer Service department, customers, and internal departments and divisions; provides accurate and complete information in a prompt and articulate manner.
  • Executes Digital Treatment Planning and interfaces with clinicians on challenging and complex cases.
  • Incorporates new software as necessary to grow and support DTP goals and initiatives.
  • Performs digital treatment planning as necessary and when required.
  • Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

  • Minimum five (5) years of experience in customer service and five (5) years of dental implant background.
  • Minimum, three (3) years of managerial or team leadership experience.
  • Extensive experience with treatment planning simple to full arch complex cases, utilizing Digital Treatment Planning software RealGuide preferred and treatment planning simple to full arch complex cases is required.
  • Experience with all aspects of Guided Surgery (Design, plan, surgical workflow) & Software training.
  • Relevant oral anatomical knowledge required.
  • Planning and Design software experience (e.g RealGuide, CoDiagnostics, exocad, 3shape..etc) required.
  • Knowledge of restoring dental implant cases from single to full arch
  • Advanced knowledge of Full Arch Treatment Planning, Stackable Guides & Restorative-Driven Treatment Planning.
  • Knowledge of advanced digital dentistry workflows for dental implants cases
  • Advanced knowledge of different design software is preferred.

Pay range: $88,000.00 to $118,000.00/yr

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