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At Yiftee, a Customer Success Manager is responsible for a smooth, seamless, and successful onboarding experience for new Yiftee customers + continued support of their clients to reach their goals and full value potential throughout the end-to-end customer journey. With diverse people skills, strong business knowledge, and proven technical aptitude, the Customer Success Manager sets our customers up for long-term success.
The purpose of this role is to drive customer satisfaction and adoption by providing an effective and efficient onboarding experience through consultation, configuration, and training. Once your client is operational, you will continue working with them to build value and satisfaction with the product while collaborating with our Marketing, Sales, and Product teams to ensure an exceptional experience for our customers. You will be a trusted business partner to your clients, seen as the go-to product and customer expert at Yiftee.
A great Customer Success Manager is highly customer-focused, flexible, and results-driven. They can manage a highly adaptive environment. They can manage different types of customers, handle escalations, are an inspiration to others, have a keen eye for detail, and can accurately distinguish between major and minor challenges.
Key Responsibilities
Qualifications
Base Compensation Range: $70k-80k
Target Total Compensation: $90K - $110K/yr (base + bonus and incentives)
Must-Have Cultural Attributes
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