Who We Are
SAG-AFTRA is the iconic American labor union that represents approximately 160,000 media professionals. SAG-AFTRA employees support our members and thrive on securing the strongest protections by negotiating the best wages, working conditions, health and pension benefits. We preserve and expand members’ work opportunities, vigorously enforce our contracts and protect our members against unauthorized use of their work.
Responsibilities:What You’ll Do
The Contact Center Representative will provide excellent member service through responding to telephone calls, emails, web chat and other interaction channels. This position acts as the most common touch point for SAG-AFTRA and is expected to have broad knowledge of the processes, policies and operations of the entire organization. Cashiering, Contracts, Membership, and Residuals Processing are key subject areas.
First level contract assessment and support; advocate for members working under a SAG-AFTRA collective bargaining agreement by answering questions for members, producers, studio executives, labor attorneys, casting agents and other industry professionals.
(This section provides a general summary of the most significant job duties performed. It does not explain in detail every single duty performed.)
What You’ll Need
We want to make sure you’re successful. To be considered, you must have:
(The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of this job with or without reasonable accommodation, using some other combination of skills and abilities.)
MINIMUM QUALIFICATIONS:
TESTING REQUIREMENTS:
What You’ll Get
We are a great place to work because we offer:
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