Job Description

Area Manager, Area Manager, Customer Returns Location Colorado Springs, CO :

DESCRIPTION Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location. Our Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer. Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Area Managers based on location preference and the business' current openings. Key job responsibilities Key Responsibilities and Job Elements:

• Support, mentor, and motivate your hourly workforce

• Manage safety, quality, productivity, and customer delivery promises

• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives

• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach

• Stand/walk for up to 12 hours during shifts

• Work in an environment where the noise level varies and can be loud

• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)

• Continuously climb and descend stairs (applies to sites with stairs)

About the team JHW1 is a diverse team with a focused goal of continuous improvement, inclusion, and high level leadership all in support of our direct reports who perform every day on behalf of the customer.

BASIC QUALIFICATIONS

• 1+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts

PREFERRED QUALIFICATIONS

• A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or related field
• Experience managing a team of 5+ employees
• Experience with process improvements
• Excellent customer service, communication, and interpersonal skills

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $63,600/year in our lowest geographic market up to $82,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Job Tags

Hourly pay, Holiday work, Full time, New year, Flexible hours, Shift work, Night shift,

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